If for any reason you would like to cancel your order, this can be done anytime up to 10 days before the specified date of delivery/collection. For example, if you have ordered a turkey to be collected on Christmas Eve then you must have cancelled the order by the 14th December. A full refund of any money received from yourself will then be issued within 48 hours. If an order is cancelled after this time, we will deduct an administration fee of £20 from any refund.
At Stoke Farms Ltd, we pride ourselves in producing top quality produce and want you to be 100% satisfied with your order. We ask that you check your order on delivery / collection and if for any reason you are not totally satisfied with your goods, please contact us immediately giving us the opportunity to rectify any issues.
Due to the perishable nature of our fresh produce, we cannot accept any returns unless deemed faulty and returned the same day as collection / delivery.
AVIAN INFLUENZA / BIRD FLU
We are taking every precaution to mitigate our chances of contracting
this terrible disease but by the nature of it being highly contagious and
carried by wild birds, we can make no guarantees.
Our turkeys are continually checked and we have never previously been
infected by the disease however, the spread of the flu is 6 weeks earlier than in
2021, which was the worst the country had ever seen.
In the unlikely event that our turkeys do contract bird flu, we will
contact every customer immediately and of course refund any deposits that have
been paid, as we will be unable to honour orders taken.
This is the very worst case scenario and would be devasting to our
business and of course to our valued customers which is why we will continue to
take every precaution possible to avoid an outbreak.
Thank you for your understanding and continued support.